Privacy Policy

EFFECTIVE DATE: 1ST JANUARY 2025

1. Introduction

Ericeira Elevate ("we," "us," or "our") is committed to protecting the privacy of visitors to our website, www.ericeiraelevate.com (the "Site"). This Privacy Policy explains how we collect, use, and share personal information when you visit or make a booking through our Site. We are compliant with the General Data Protection Regulation (GDPR) and other applicable Portuguese data protection laws. 

2. Information We Collect

We collect the following types of personal information: 

2.a. Information you provide directly:

When you schedule a call online, contact us through the Site, or subscribe to our newsletter, we may collect information such as your name, email address, phone number, address, and any other information you choose to provide. 

2.b. Automatically collected information:

When you visit our Site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. We may use cookies, web beacons, and similar technologies to collect this information. (See our Cookie Policy below for more information). 

2.c. Booking information:

Details of your bookings made through our online system, including dates, times, services booked, and any special requests. 

3. How We Use Your Information

We may use your personal information for the following purposes: 

3.a. Providing and managing our services:

To process your online bookings, confirm calls, visits and workflows, send you reminders, and provide customer support. 

3.b. Communicating with you:

To respond to your inquiries, send you updates about your scheduled calls, visits and projects, and provide you with information about our services. If you have opted in to receive marketing communications, we may also send you promotional emails or newsletters. You can unsubscribe from these at any time by clicking the "unsubscribe" link in the email. 

3.c. Improving our Site and services:

To analyse website usage trends, identify areas for improvement, and personalise your experience on our Site. 

3.d. Legal compliance:

To comply with applicable laws and regulations. 

4. Sharing Your Information 

We may share your personal information with the following third parties: 

4.a. Service providers:

We may share your information with third-party service providers who assist us with website hosting, data analysis, email marketing, contractors and other services. These providers are contractually obligated to protect your information and only use it for the purposes we specify. 

4.b. Legal authorities:

We may disclose your information to legal authorities if required by law or legal process. 

4.c. Business transfers:

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. 

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Booking information will be kept for seven years for accounting purposes. 

6. Your Rights

You have the following rights regarding your personal information:

6.a. Access:

You have the right to access the personal information we hold about you. 

6.b. Rectification:

You have the right to correct any inaccurate or incomplete personal information. 

6.c. Erasure:

You have the right to request that we delete your personal information under certain circumstances.  

6.d. Restriction of processing: 

You have the right to restrict the processing of your personal information under certain circumstances.  

6.e. Data portability:

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. 

6.f. Objection: 

You have the right to object to the processing of your personal information under certain circumstances. To exercise these rights, please contact us at info@ericeircaelevate.com or +351 932 247 615. 

7. Cookie Policy 

Our Site is hosted by Google Sites, and as such, it utilises cookies provided by Google. While we do not directly set or manage these cookies ourselves, they are essential for the functionality and performance of our website. 

Google Sites uses cookies for various purposes, including: 

**Essential cookies:** 

These cookies are necessary for the basic operation of the website, such as enabling you to navigate the site and access secure areas. 

**Performance cookies:** 

These cookies collect information about how visitors use the website, such as which pages they visit most often. This information helps us improve the website's performance. 

**Functionality cookies:** 

These cookies allow the website to remember choices you make (such as your language preference) and provide enhanced features. 

**Advertising cookies:** 

Google may use cookies for personalised advertising, depending on your Google account settings and consent preferences. These cookies may track your browsing activity across different websites. For detailed information about the specific cookies used by Google Sites, their purpose, and how long they are stored, please refer to Google's Privacy Policy and their information about cookies. You can find this information at https://policies.google.com/privacy. 

**Managing Cookies:** 

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting certain cookies may affect the functionality of our website. You can also manage your Google account's ad personalisation settings at https://safety.google/privacy/ads-and-data/. By continuing to use our website, you consent to the use of cookies as described in Google's Privacy Policy.

8. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. 

9. Changes to this Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." 

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@ericeiraelevate.com